Healthcare – hospitals

Exposing your team to High-performance Behavior Training is what we do

Malpractice and hospitals’ clinical errors are due to lack or miscommunication among physician and team as well as from your team to patients.

The cost of these mistakes is higher than the simple and continuing training your team needs NOW.

Everyone talks about the consequences of the pandemic; you know it was devastating for the industry.

Addictions, stress, suicide, burnout are only a few issues among your people, this leads to missing cues. Patients basic need being missed due to not listening actively, a simple social skill that should not be reminded, costs millions to the industry in legal, replacing people and facing losing credit in the industry.

Compassion can’t replace assertiveness, they need to go together, as well as being really good at getting the right information, by asking the right questions.

This is where we SHINE.

Our team of Hostage Negotiators, interrogators, psychologist and profilers is a meeting away from establishing that you are not a meat market, you are a human oriented service.

It’s always is good to have a reality check, so let’s talk about numbers from national data:


  • Between 2020 and 2030, the number of workers in the healthcare sector is expected to grow by 16%, adding around 2.6 million new jobs.
  • Health care workers are more likely to experience mental health issues due to the long working hours and stressful mental situations.
  • 80% of the healthcare workforce are female, and specific jobs such as nursing have an even higher percentage of female employment.
  • The age of employees tends to skew older than in other industries. Most employees are aged between 35 to 54 years of age.
  • It is estimated that 28% of surgical adverse errors can be attributed to miscommunication.
  • Lack of understanding between physicians, pharmacists, nurses, and patients can foster dangerous medication errors.
  • A 2016 study by the American Academy of Orthopaedic Surgeons found that 65% of patient satisfaction was attributed to physician empathy.
  • According to the International Association of Administrative Professionals (IAAP), 67%of human resource (HR) managers said they would hire a candidate with strong soft skills even if technical abilities were lacking.

⚠️Don’t wait for your competitors to call us; call us first.

Susan Ibitz Behavior Consulting