Building High-Performance Teams Through Human Behavior, Emotional Safety & Communication

Learning Objectives

• Explain how understanding human behavior improves team dynamics and leadership outcomes.​

• Identify the core elements of emotional safety and psychological safety in workplace contexts.​

• Apply advanced communication strategies for clarity, conflict resolution, and feedback.​

• Leverage emotional intelligence and regulation to enhance leadership capabilities.​

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Foundations of Human Behavior for Leaders

• Key behavioural psychology principles relevant for management (motivation, bias, social dynamics).​

• Impact of leader behavior on group norms, trust, and engagement.​

 

Emotional & Psychological Safety in Teams

• What psychological safety looks like and why it matters: fostering environments where employees speak up, admit mistakes, and take risks.​

• The leader’s role in modelling vulnerability, curiosity, and support.​

• Engage in activities that integrate emotional safety into everyday team interactions.

Emotional Intelligence & Regulation

• Building self-awareness and self-management skills for leaders.​

• Practical exercises to recognize triggers, regulate responses, and facilitate productive conversations in high-pressure contexts.​

• The relationship between emotionally regulated leadership and employee well-being, retention, and innovation.​

Communication Strategies for Managers

• Frameworks for planning clear, authentic, and empathetic messages (e.g., CRATE, HEAR, STEP, HEARD).​

• How to deliver and receive feedback for growth—using open-ended questions, active listening, and persuasive argumentation.​

• Conflict navigation and feedback models that reduce defensiveness and foster constructive dialogue